Privacy Policy

Protection of Personal Data and Compliance with Regulation (EU) No. 2016/679 of 27 April 2016
PRIVACY POLICY
Committed to protecting your privacy, Toulet undertakes to ensure the highest level of protection for your personal data.
As part of its activities, Billards Toulet provides its customers with an information, documentation and configurator service, accessible via its website, a mobile site, and a compatible smartphone and tablet application on iOS and Android.
To deliver its services, Toulet collects personal data on individuals. Data is collected via the Maison Toulet website, mobile applications, by telephone, in stores, and at the main showroom.
The purpose of this section is to provide you with complete information on how Billards Toulet uses the personal data of its customers.
Billards Toulet, as Data Controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of 27 April 2016 on the protection of personal data.
In the personal data collection forms on the site, the Customer is informed, in particular, of the mandatory or optional nature of the data collected. Should a mandatory data field not be provided, Billards Toulet will not be able to carry out its services.

1. WHO COLLECTS THE PERSONAL DATA?
The company that collects personal data and carries out data processing is:
Billards Toulet, a Société par Actions Simplifiée with share capital of €500,000, registered with the Lille-Métropole Trade and Companies Register under number 503 536 781, whose registered office is located at 37-1 rue de Marcq, BONDUES (59910), France.

2. WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA, AND ON WHAT GROUNDS?
2.1 Legal Basis for Processing
Users’ privacy is protected by regulation. Under data protection regulations, Billards Toulet is only authorised to use its users’ personal data if it has a valid legal basis for doing so. Billards Toulet must ensure that it has one or more of the following legal bases:
Performance of a contract (for example, to process and fulfil an order); or
Compliance with a legal obligation (e.g. retention of invoices); or
Where it is in the legitimate interest of Billards Toulet; or
Where the user has given consent.
A “legitimate interest” of Billards Toulet must not override the rights and freedoms of users. Examples of legitimate interests mentioned in the GDPR include fraud prevention, direct marketing, and data sharing within a group of companies (such as the Toulet group).

2.2 Legal Bases
Toulet collects and records its customers’ personal data to carry out the following processing operations:
Management of quotes and orders in progress, management of payment transactions, management of delivery operations, management of the customer relationship (telephone / chat / email), order tracking and after-sales service, management of customer satisfaction, prevention of fraud during order payment and management of unpaid invoices after ordering, statistical operations, analysis, selection and segmentation of customers to improve customer knowledge, sending of targeted commercial offers by email, mobile notifications, social media, other websites or any other medium, and provision of social media sharing tools.
For processing operations requiring consent, the data subject has the right to withdraw their consent by simply sending an email request to [email protected]

3. WHO RECEIVES YOUR DATA?
Your data is transmitted to Maison Toulet’s partners, who may process the data on their own behalf (as recipients) or solely on behalf of, and in accordance with the instructions of, Billards Toulet (as processors).
The recipients of the data are:
Financing and credit institutions, in the event of a customer’s request for financing,
Police authorities, in connection with judicial requisitions relating to fraud prevention,
Customs services, in the event of delivery abroad,
Commercial partners, including marketing and advertising agencies.
Toulet also uses processors for the following operations:
Secure payment on the sites and mobile applications,
Fraud prevention and debt collection,
Certain custom manufacturing operations,
Shipping of your orders and parcels,
Management of chat, telephone calls and postal correspondence,
Personalisation of website and mobile application content,
Maintenance and technical development of the website and internal applications,
Sending of marketing emails and mobile notifications.

4. WHAT ARE MY RIGHTS OVER MY DATA?
4.1. What are my rights?
Pursuant to Articles 14 to 22 of Regulation (EU) 2016/679 of 27 April 2016, any individual using the service is entitled to exercise the following rights:
A right of access,
A right of rectification,
A right to object to, and have erased, the processing of their data,
A right to object to profiling,
A right to restrict processing,
A right to data portability.
Furthermore, should Toulet detect a personal data breach likely to result in a high risk to your rights and freedoms, you will be informed of such breach as soon as possible.

4.2. How can I exercise these rights?
These rights may be exercised with Billards Toulet, the company that collected the personal data, as follows:
By post, by writing to the following address:
600 Avenue du Général de Gaulle, 59910 BONDUES, France, stating your surname, first name, address and email.
By email, to [email protected]
The request must be accompanied by proof of identity.
Billards Toulet will respond accordingly.

4.3. What are the consequences of exercising the right to object to profiling?
Should a user exercise their right to object to marketing profiling, they are informed that they will continue to receive commercial solicitations, but that these will be less relevant and will no longer be targeted according to their personal interests.
4.4. What should I do next?
In the event of no response, or an unsatisfactory response, the data subject has the right to lodge a complaint with the supervisory authority of their country of residence:
In France, the CNIL: https://www.cnil.fr/

5. HOW LONG IS MY DATA RETAINED?
Toulet has established precise rules regarding the retention period for Users’ personal data.
5.1. General rules regarding management of the commercial relationship:
To calculate the most appropriate retention period, Billards Toulet distinguishes between:
so-called “prospects”, who have never made a purchase from Billards Toulet or its partners: 3 years,
so-called “customers”, who have made a purchase: 5 years.
For prospects, the retention period begins upon account creation.
For customers, the retention period begins upon their last purchase from Billards Toulet.

5.2. Specific rules regarding certain data processing:
For certain types of processing, data retention is subject to specific retention periods.
Examples include:
Fraud prevention records are retained for 3 years.
Invoices relating to purchases are retained for 10 years.

6. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?
As data controller, Billards Toulet takes all appropriate precautions to preserve the security and confidentiality of data, and in particular to prevent it from being distorted, damaged, or accessed by unauthorised third parties.
Toulet has deployed a robust security system to ensure the highest level of security for the data collected and to detect data breaches. This includes the physical security of the buildings housing our systems, IT security to prevent external access to your data, and the maintenance of secure backup copies of your data.

7. WHAT SHOULD I KNOW ABOUT DATA COLLECTED BY SOCIAL MEDIA PLATFORMS?
Toulet offers you the option of using social media to enhance the commercial relationship and to offer you targeted advertising on those platforms.
Using social media to interact with Toulet (including, in particular, Facebook tools and the “share” buttons of Facebook, Instagram, Pinterest or Twitter) may result in the exchange of data between Toulet and these social media platforms.
For example, if you are logged into Facebook on your computer and you visit a page on the Toulet website, Facebook may collect this information.
Toulet invites you to consult the personal data management policies of the various social media platforms to learn more about the personal data that may be transmitted by them.

8. WILL I RECEIVE COMMERCIAL SOLICITATIONS?
8.1. Principles applicable to Billards Toulet
Maison Toulet uses your contact details to send you targeted advertising, in particular by email, postal mail, SMS, mobile notification, or on social media.
In this context, Toulet undertakes to comply with the rules applicable to each prospecting channel.

8.2. Prospecting by email and SMS
In all cases, the User has the option to object to receiving such solicitations by taking the following actions:
For email, by clicking on the unsubscribe link included in each email,
For SMS, by sending a “STOP” SMS to the number indicated therein,
By contacting customer service.